Refund policy

Refund Policy

At Peyora, we truly value your trust in our brand. Our policies are designed to ensure clarity, fairness, and a smooth experience for every customer. We kindly ask you to review the guidelines below before placing your order.

 

 

1. Returns

We currently do not accept returns.

Once an order has been delivered, it cannot be returned or exchanged unless the product is received in a damaged or defective condition and is supported by valid proof.

 

 

2. Refunds & Store Credit

Damaged or Defective Products

We do not offer monetary refunds for damaged or defective items.

For approved cases, we provide store credit valid for 30 days, which can be used on your next purchase.

 

 

Sale or Promotional Orders

Orders placed during sales or promotional events are not eligible for refunds.

In case of damaged or defective products, we may offer an exchange or store credit upon verification.

 

 

3. Order Cancellations

Regular Orders

Orders can be cancelled within 3 hours of placement.

Approved cancellations will be refunded to the original payment method within 7–10 business days.

 

 

Sale or Promotional Orders

Orders placed during sales or promotional events cannot be cancelled once confirmed.

 

 

4. Unboxing Video Requirement

To process any claim (damaged, defective, or missing items), a complete unboxing video is mandatory.

The video must:

  • Clearly show the package before opening

  • Capture the seal in intact condition

  • Show the full unboxing process without any cuts

  • Display the product exactly as received

Claims without a valid unboxing video may not be processed.

 

 

5. Order Changes

Once an order is placed, we are unable to modify:

  • Product selection

  • Shades or variants

  • Quantity

We recommend reviewing your order carefully before confirming.

 

 

6. Shades & Personal Preference

We do not offer exchanges or replacements for products that do not suit personal preferences (such as shade or finish).

 

 

7. Delivery Issues

If your package arrives with a broken seal, we request you to decline the delivery and inform us immediately.

 

 

8. Reporting Timeline

For any concerns (damaged, defective, or missing items), please contact us within 7 days of delivery.

Requests raised beyond this period may not be eligible for review.

 

 

9. Our Commitment

At Peyora, we are committed to creating a thoughtful and transparent experience for you. Your cooperation with these guidelines helps us maintain quality and serve you better.